Chase Elliott Clark

Resume

I reduce friction and delight users. Currently working as Sr. UX Designer at Runkeeper.

Sr. UX Designer, Runkeeper

March 2016–Present
I focus on ASICS Digital Fitness products. I use qualitative and quantitative methods to expand and improve the Runkeeper experience for millions of users.

zipcar

UX Designer, Zipcar

April 2014–March 2016
I obsess about the entire member experience and work hard every day to make improvements for our members—building a service everyone loves to use.

As part of Zipcar’s product team, I collaborate with product managers, designers and engineers to deliver insights on the needs and motivations of our members, and work to help shape the future direction of Zipcar’s products and services.

I’m a passionate researcher, designer and user advocate designing and building the best member experience.

User Experience Design

  • Work with product managers, designers and engineers to assess project needs and develop appropriate research plans to support their objectives
  • Plan and moderate usability studies, in-person and remote
  • Integrate qualitative research with ongoing quantitative research
  • Define user experience goals and metrics
  • Communicate clear findings and actionable recommendations
  • Drive change by communicating findings to stakeholders
  • Help guide key experience design initiatives from concept to implementation
  • Translate user needs into design and product requirements
  • Create user flows and a range of low- to high-fidelity prototypes
  • Implement designs in an agile development environment
  • Design products for a global market

Tools & Methods

  • Sketch
  • InVision
  • Trello
  • HTML and CSS
  • Lean UX
  • Agile development

zipcar

Sr. UI Developer/UX Designer, OHO Interactive

September 2012–April 2014
Bridging the gap between agile front-end development and experience design, I’m involved in a project’s entire life cycle—from concept to creation to delivery.

Experience Design

  • Create responsive prototypes and wireframes
  • Create user flows
  • Create site maps
  • Utilize UX strategy, user research, information architecture and interaction design
  • Own and execute the creation of an experience, from defining initial concept to collaborating with engineers on implementation

Development

  • Establish level of effort estimates and manage priorities
  • Implement mobile/responsive design
  • Build and configure CMS sites (Drupal, WordPress)

zipcar

Web Manager, The Boston Conservatory

February 2011–September 2012
Redesigned, rebuilt and migrated website to new Drupal-based CMS platform in six months. Supported bostonconservatory.edu and site users. Continued to augment web presence with engaging content and additional sites, including public-facing promotional sites and internal intranet. Increased site traffic 41%.

User Experience

  • Lead user interviews and conducted research to understand the underlying UX and information architecture issues, optimize task flow, and build prototypes
  • Created new site map based on usability studies and card sorting
  • Used rapid prototyping to accelerate development timeline
  • Developed new security model
  • Consolidated several third-party sites into main site
  • Digitized staff processes

Design & Development

  • Developed new CMS platform
  • Redesigned site
  • Migrated site to new host
  • Built LAMP stack for development environment
  • Installed caching solutions for optimal site performance (halved load time)
  • Chose Rackspace cloud hosting solution
  • Worked within budget
  • Additional development (CARES database, employee portal, smart-TV content, percussion database, Defining Performance subsite)

zipcar

CMS Specialist, UNC IT Services

September 2008–January 2011
Launched multiple, high-profile EDU sites using enterprise CMS and federated designs.
  • Gathered business requirements for discovery and research project phase
  • Identified project technical needs by performing content analysis, site audits
  • Designed information architectures, workflow, security, metadata requirements
  • Developed websites using selected platforms (Oracle UCM, WordPress)
  • Implemented CMS-based back-end structures and front-end interfaces
  • Coordinated cross-functional team efforts in support of product launch
  • Trained users on site usage and best practices

zipcar

Web Developer, NC State University

May 2008–August 2008

zipcar

Internet Director, Morris Multimedia

May 2005–May 2008
  • Designed and built wwaytv3.com, wdef.com and wmgt.com
  • Consulted Morris Multimedia sister stations (WDEF, WMGT)
  • Identified resources required to execute new website, including open-source alternatives to proprietary software
  • Coordinated projects with news and production departments
  • Developed strategic plan for content

Founder, Batabix Design

January 2005–May 2008
  • Client/agency communications and project management
  • Creative design
  • User training for web Content Management System
  • Co-founded company and oversaw daily operations
  • Responsible for client relations and securing new business

Skills

  • Contextual inquiry
  • Iterative design
  • Personas and scenarios
  • Responsive Design
  • Site mapping
  • Sketching
  • Stakeholder interviews
  • Usability testing
  • User flows
  • Wireframing and prototyping

Tools

  • Axure
  • Bootstrap
  • CSS & Sass
  • Drupal & Wordpress
  • Git
  • HTML
  • InDesign
  • InVision
  • Omnigraffle
  • Photoshop
  • Sketch
  • Sublime Text
  • Trello

Education

University of North Carolina at Wilmington
Bachelor of Arts in English, 2005

  • Certification in Professional Writing
  • Electronic Publication Concentration